Job Characteristics and Organizational Citizenship Behavior: A Multisource Study on the Role of Work Engagement

Abstract

Organization-targeted citizenship behaviors (OCB-O)
represent a type of the extra-role performance necessary for
attaining better organizational results in the ever-increasing
global business arena. Building on the Job Demands-
-Resources theory we examined the mediating role of work
engagement in the relationship between perceived job-
-design characteristics, and OCB-O as an individual-level
outcome. We collected survey data using a sample of 255
employee-supervisor dyads to illustrate how formal job
resources (task variety and task significance) and job
challenges (skill variety and job innovation requirement) are
indirectly (via work engagement) related to employee's
citizenship behavior aimed towards the benefit of the
organization. The paper thus extends the existing research
and offers new practical contributions which can be used for
increasing the level of extra-role performance efforts through
a specific HRM mechanism.