Cultural Competence of Social Welfare Professionals in Serbia and Croatia – Inter-Country Comparison

Nino Žganec, Jovana Škorić, Miljana Marić Ognjenović

Abstract


The paper aims to analyse and compare the knowledge,
attitudes and practices of social welfare employees in
Serbia and Croatia when it comes to the domain of
cultural competence. 101 participants from both
countries participated in the research, the data were
collected online, using a questionnaire developed
for the purposes of this research. The main results of
this research indicate a lack of application of the cultural
competence principle when it comes to professionals
in both countries, as well as a minimal involvement of
institutions/organisations in dealing with this topic.
At the end of the paper, the authors make recommendations in the direction of more proactive and culturally
competent professionals in the field of social welfare in both
countries.

Keywords


cultural competence; social welfare; professionals; development of cultural competences; the Republic of Serbia; the Republic of Croatia

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